Bibliografía: p. 893-982.

The changing roles of the human resource office / Charles W. Gosset, Carolyn Ban -- Human resource management in a human capital environment / R. Paul Battaglio, Jared Llorens -- Beyond civil service : the politics of the emergent paradigms / Dahlia Lynn, Donald E. Klingner -- Civil service reform in the United States : patterns and trends / J. Edward Kellough, Lloyd G. Nigro -- Staffing the bureaucracy : employee recruitment and selection / Steven W. Hays, Jessica E. Sowa -- Issues and implications of the flexible public workforce / James R. Thompson, Sharon H. Mastracci -- Valuing diversity : the changing workplace / Mary E. Guy, Meredith A. Newman -- Managing an aging workforce : trends, issues, and strategies / Jonathan P. West -- Technology and human resources : issues for public managers / David H. Coursey -- Utilizing volunteers in the workplace / Jeffrey L. Brudney -- Public human resource management : beyond technique / David G. Carnevale, Kay Ham -- Practical strategies for maintaining ethical behavior in the workplace / Rex L. Facer II, Mark D. Bradbury -- Organizational investment in employee development / Montgomery Van Wart -- Understanding organizational climate and culture / J. Steven Ott, Abdul M. Baksh -- Conflict in the workplace : strategic choices, great outcomes / Margaret S. Herrman -- Employee unions and the human resource management function / Robert M. Tobias -- Local government human resource management and catastrophic events / Doug Goodman, P. Edward French, Stacey Mann -- Human resource management legal issues / Jerry Hartman, Gregory W. Homer, Alisa H. Reff -- A practical guide to affirmative action / Norma M. Riccucci -- Sexual harassment in the public sector workplace / Michele M. Hoyman, Jamie McCall -- Understanding the Americans with disabilities act / Christine Ledvinka -- The role of the manager in employee motivation / Arie Halachmi, Theo van der Krogt -- Designing effective performance appraisal systems / Dennis M. Daley -- Effective job analysis methods / Mark R. Foster -- A practical guide to conducting assessment centers / Charles R. Swanson, Mark R. Foster -- Work management and job evaluation systems in a government environment / Gilbert B. Siegel -- Designing and creating an effective compensation plan / Gilbert B. Siegel -- Benchmarking performance / David N. Ammons -- Strategic planning for human resource managers / Roger G. Brown -- A guide to practical human resource research / Gary E. Roberts -- Contracting for human resources services : outsourcing, privatization, and using consultants / Glenn W. Rainey Jr. -- Employee benefits : from healthcare to pensions / N. Joseph Cayer -- The role of human resource professionals in the budgeting process / Catherine C. Reese, Douglas J. Watson.