TY  - BOOK
AU  - Crowell, Elsie B.
AU  - Guy, Mary E.
TI  - Florida's HR reforms: service first, service worst, or something in between?
PY  - 2010///
CY  - [USA]
PB  - SAGE
KW  - RECURSOS HUMANOS
KW  - CAPITAL HUMANO
KW  - PERSONAL
KW  - FUERZA DE TRABAJO
KW  - GESTIÓN DEL PERSONAL
KW  - RELACIONES LABORALES
KW  - TRABAJADORES
KW  - EMPLEADOS
KW  - EVALUACIÓN DEL PERSONAL
KW  - RECLUTAMIENTO
KW  - ADMINISTRACIÓN PÚBLICA Y CIENCIAS DE LA INFORMACIÓN
KW  - E-GOBIERNO
KW  - ESTADOS UNIDOS DE NORTEAMÉRICA
N1  - Historical context -- What we know now -- Study protocol --Perceptions of Florida's civil service reform -- Privatization of the Human resource function to convergys -- Overall respondent conclusions
N2  - Despite the original intent of civil service reform as set forth in the Pendleton Act of 1883, some states have implemented reforms that drastically alter the HR function as envisioned by early policymakers. The State of Florida offers an example of such reforms. This paper reports a study of how selected state employees perceive and interpret the outcome of Florida's 2001 civil service reform and privatized HR administrative processes. Respondents give mixed reports on the civil service reform but uniformly report that it has become more difficult to manage the HR function since it was outsourced
UR  - http://sites.duke.edu/niou/files/2011/05/Crowell-and-Guy-Floridas-HR-Reforms-Service-First-Worst-or-Something-in-Between.pdf
ER  -